Training Manager

PRE-OPENING LUXURY RESORT | MALDIVES

ProHire Network is recruiting an experienced Training Manager for the pre-opening team of a luxury resort in the Maldives.

We are seeking a dynamic, hands-on Learning & Development professional with a strong background in luxury hospitality, preferably with previous pre-opening experience. The successful candidate will play a key role in establishing the resort's training infrastructure, developing its service culture, preparing the opening team and ensuring operational readiness before welcoming the first guests.

KEY RESPONSIBILITIES

Pre-Opening Training Strategy & Planning

Develop and implement a comprehensive pre-opening Learning & Development strategy aligned with the resort's brand positioning and operational objectives.

Establish the resort's training department, systems, policies, procedures and training documentation from the ground up.

Prepare a structured pre-opening training roadmap, including departmental training schedules, milestones and readiness assessments.

Work closely with the General Manager, Human Resources and Department Heads to identify training requirements for all operational departments.

Develop training budgets, resources, materials, competency frameworks and evaluation tools.

Coordinate pre-opening induction, orientation and training programmes for all newly recruited employees.

Luxury Service Standards & Brand Implementation

Develop and deliver training programmes focused on luxury service excellence, personalised guest experiences and exceptional hospitality standards.

Implement service training aligned with the resort's brand standards and relevant luxury quality frameworks, including LQA and Forbes Travel Guide principles.

Establish service standards covering guest recognition, emotional intelligence, anticipation of guest needs, service recovery and attention to detail.

Support the development and implementation of departmental Standard Operating Procedures (SOPs).

Conduct practical service simulations, role-playing exercises, mock guest experiences and operational readiness assessments.

Ensure all guest-facing departments are fully prepared to deliver consistent luxury service standards from opening day.

Departmental Training & Operational Readiness

Partner with Front Office, Housekeeping, Food & Beverage, Culinary, Spa, Recreation and other departments to establish structured training programmes.

Develop departmental training matrices, competency assessments and on-the-job training plans.

Identify, train and certify departmental trainers to ensure consistent training delivery.

Coordinate cross-departmental training to strengthen teamwork, communication and operational efficiency.

Monitor employee readiness through assessments, practical evaluations and service quality observations.

Support trial operations, soft-opening activities and post-opening performance improvement initiatives.

Leadership Development & Employee Engagement

Design and facilitate leadership development programmes for supervisors, managers and departmental trainers.

Deliver workshops covering communication, coaching, teamwork, cultural awareness, problem-solving and performance management.

Support employee engagement, talent development and the establishment of a positive learning culture.

Develop succession planning and career development initiatives in collaboration with Human Resources.

Encourage continuous learning and professional development across a multicultural workforce.

Training Administration & Performance Monitoring

Establish and maintain training records, attendance reports, employee development plans and certification documentation.

Develop training KPIs and monitor programme effectiveness through assessments, audits and operational feedback.

Manage training calendars, learning resources, digital platforms and training budgets.

Coordinate mandatory training covering workplace safety, hygiene, compliance and resort operational requirements.

Prepare regular training progress reports for senior management, highlighting pre-opening readiness and development priorities.

Bachelor's degree or diploma in Hospitality Management, Human Resources, Learning & Development or a related field.

Proven experience as a Training Manager or Learning & Development Manager within a 5-star luxury hotel or resort.

Previous luxury hotel or resort pre-opening experience is highly preferred.

Strong understanding of pre-opening operations, training department setup, SOP development and operational readiness.

Experience establishing training systems, developing training materials and implementing structured departmental training programmes.

Excellent knowledge of luxury hospitality service standards, preferably including LQA, Forbes Travel Guide or equivalent quality frameworks.

Strong experience in delivering service excellence, leadership development, Train the Trainer and behavioural training programmes.

Ability to conduct Training Needs Analyses, develop competency frameworks and measure training effectiveness.

Excellent presentation, facilitation, coaching, communication and interpersonal skills.

Experience working with multicultural teams in an international luxury hospitality environment.

Strong proficiency in Microsoft Office, PowerPoint, Learning Management Systems and digital training platforms.

Ability to work independently, manage multiple priorities and meet demanding pre-opening deadlines.

Excellent command of written and spoken English.

Previous Maldives or remote island resort experience will be a strong advantage.

Professional certifications in Learning & Development, Train the Trainer, CIPD, ATD or equivalent will be an added advantage.

IDEAL CANDIDATE

We are looking for a confident, energetic and highly organised training professional who thrives in a pre-opening environment. The ideal candidate should have the ability to build training systems from scratch, work closely with operational leaders, inspire multicultural teams and translate luxury service standards into practical training programmes.

A strong understanding of pre-opening timelines, employee onboarding, departmental readiness, luxury service culture and operational training is essential.